1. How can I contact you?

You can contact us by sending an email to needfinds.official@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

NeedFinds™ partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.

3. Can I get a refund for my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your return is approved, we will initiate a refund on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item and placing a new order for the desired item separately.

6. How long does shipping take?

Shipping times may vary depending on the product and your location. We work with multiple suppliers, so delivery times can range from 2-4 weeks.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

Location	*Estimated Shipping Time
USA	7-14 Business days
Worldwide	10-14 Business days
EUROPE	7-14 Business days

*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time. 

While we will do all that we can to make sure you order is delivered on time, NeedFinds™ cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

8. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

9. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

10. Are your products covered by a warranty?

Most of our products come with a manufacturer's warranty. The warranty period and coverage may vary depending on the product. Please refer to the product description or contact us for more information about the warranty for a specific product.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: NeedFinds™ is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at needfinds.official@gmail.com.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.